www.ZupyMocy.pl
General provisions:
1. These regulations, hereinafter referred to as the "Regulations", define the types and scope of services provided electronically via the Website, the principles of concluding agreements via the Website, the principles of performing these agreements, the rights and obligations of the Customer and the Service Provider, and the procedure for withdrawal from the agreement and the complaint procedure.
2. The website is operated by MŁM SPÓŁKA CYWILNA, ul. Bobrowiecka 10/U-4 00-728 Warsaw, NIP: 1132959987; REGON: 369205650 , hereinafter referred to as the "Administrator".
3. Store address and contact details: internet address: https://www. zupymocy.pl , e-mail address: biuro@ zupymocy.pl , contact phone number: +48 453 381 702 , mailing address: ul. Bobrowiecka 10/U-4 00-728 Warsaw
4. Each User, upon taking action to use the Electronic Services of the Website, https://www. zupymocy.pl , is obliged to comply with the provisions of these Regulations.
5. The condition for placing an Order in the Store by the Customer is to read the Regulations and accept their provisions at the time of placing the Order.
6. Making purchases in the Store requires the Customer to have an active and functional e-mail account.
1. Definitions
The terms used in the Regulations mean, respectively:
1. Website/Service – the website available at https://www.zupymocy.pl
2. Seller/Service Provider – MŁM SPÓŁKA CYWILNA, ul. Bobrowiecka 10/U-4 00-728 Warsaw, NIP: 1132959987; REGON: 369205650
3. Product – the service of preparing and delivering meals indicated on the Service website, carried out by the Service Provider under the terms and conditions specified in these Regulations.
4. Customer – any entity making a purchase on the Website in accordance with the Terms and Conditions, including the Consumer and the Entrepreneur;
5. Entrepreneur – a Client who is an entrepreneur within the meaning of Article 43[1] of the Civil Code.
6. Service – electronic services provided by the Service Provider via the Website.
7. Customer Account – a set of information about the Customer (including the Customer's address data and order history) located in the Service Provider's IT system.
8. Order – a declaration of will of the Customer, aimed directly at concluding an Agreement, specifying in particular the type and number of Products or Goods.
9. Registration form – a form available on the Website enabling the creation of a Customer Account.
10. Working day – one day from Monday to Friday, excluding public holidays.
11. Goods – all goods presented on the Website that are not Products within the meaning of these Regulations.
12. Consumer Rights Act – Act of 30 May 2014 on Consumer Rights (Journal of Laws 2014, No. 827).
13. Civil Code – Act of 23 April 1964 (Journal of Laws No. 16, item 93, as amended).
14. Regulations – this document.
2. General provisions
1. The Service Provider undertakes to provide Services to the Client within the scope and under the terms and conditions specified in the Regulations.
2. Contact with the Service Provider takes place via:
1. e-mail address: biuro@zupymocy.pl
2. by phone: +48 453 381 702
3. These Regulations are continuously available on the website www.zupymocy.pl, in a way that allows obtaining, reproducing and recording their content by printing or saving on a medium at any time.
4. The Service Provider informs that the use of Services provided electronically may involve a threat on the part of every Internet user, consisting in the possibility of introducing malicious software into the Customer's computer system and obtaining and modifying his data by unauthorized persons. In order to avoid the risk of the above-mentioned threats, the Customer should use appropriate technical measures that will minimize their occurrence, in particular antivirus programs and a firewall.
5. The use of the Website is possible provided that the IT system used by the Client meets the following minimum technical requirements:
1. computer or mobile device with Internet access,
2. access to e-mail,
3. Internet Explorer version 11 or later, Firefox version 28.0 or later, Chrome version 32 or later, Opera version 12.17 or later, Safari version 1.1. or later,
4. enabling Cookies and Javascript in your web browser.
6. Using the Website means any action by the Customer that leads to him/her becoming familiar with the content contained in the Website.
7. The Client is obliged in particular to:
1. Not providing or transmitting illegal content,
2. Use the Service in a way that does not disrupt its functioning, in particular through the use of specific software or devices,
3. Use any content posted on the Service only for your own personal use,
4. Use the Service in a manner consistent with the provisions of the law in force in the territory of the Republic of Poland, the provisions of the Regulations, as well as the general principles of using the Internet.
8. The Service Provider reserves that during the period of maintenance work on the IT systems, access to the services provided electronically within the Service www.zupymocy.pl may be difficult or impossible. The zupymocy.pl service undertakes to make every effort to ensure that such difficulties occur as rarely and as briefly as possible.
9. The appearance and content of the zupymocy.pl website and all other content and materials made available to Customers as part of the Services www.zupymocy.pl are the property of MŁM SPÓŁKA CYWILNA and are protected under the Act of 4 February 1994 on copyright and related rights.
10. The Client may be any adult person with full legal capacity, both a citizen of Poland and any other country, as well as a legal person or an organizational unit without legal personality but with legal capacity.
11. The Customer is obliged to provide the Service with www.zupymocy.pl only true data concerning his person. He is also obliged to update his data each time it changes. The Client is responsible for any negative consequences of not updating the data.
12. The Client is obliged to protect the confidentiality of information enabling access to his account on the Website. www.zupymocy.pl, in particular by not disclosing this information to third parties. The Customer is solely responsible for damages caused by providing third parties with information enabling them to log in to their account on the zupymocy.pl Service or remaining logged in to their account on the Service zupymocy.pl, even if he or she does not use it at the moment.
13. The Client is obliged to use only his/her own account on the Website. zupymocy.pl, he is also not allowed to share his account on the Website under any title zupymocy.pl for use by third parties
14. The Client is obliged to use the Service zupymocy.pl exclusively in accordance with the Regulations, applicable legal provisions and good practices adopted for using the Internet and performing activities via it.
15. The Customer is not allowed to abuse electronic means of communication in a way that causes a loss of stability or overload of IT systems directly or indirectly involved in the provision of the Services.
3. Services and general terms and conditions of service
1. The Service Provider enables the use of free Services via the Website, which are provided by the Service Provider 24 hours a day, 7 days a week.
2. The Account management service on the Website is available after registration. Registration takes place by filling out and accepting the Registration Form. The Customer's Account is activated after the Customer confirms the registration in accordance with the instructions contained in the message sent by the Service Provider to the e-mail address provided by the Customer during registration. The agreement for the provision of the service consisting in maintaining an Account on the Website is concluded for an indefinite period and is terminated when the Customer sends a request to delete the Account.
3. The Service Provider enables the purchase of any selected Product or Goods via the Website, the implementation of which will take place on Working Days, and its delivery on the date indicated in the Order.
4. The Client may receive commercial information from the Service Provider in the form of messages sent to the e-mail address provided by the Client (Newsletter service). To do this, provide a valid e-mail address or activate the appropriate field in the Registration Form or Order form. The Client may withdraw consent to the sending of commercial information at any time. The Newsletter service agreement is concluded for an indefinite period and is terminated when the Client sends a request to remove his/her e-mail address from the Newsletter subscription.
5. The Client may post individual and subjective statements on the Website relating to, among others, the Product or Merchandise or the course of the transaction. By adding statements, the Client declares that he or she has all rights to this content, in particular copyrights, related rights and industrial property rights. The Agreement for the provision of the Service consisting in posting opinions about Products or Merchandise on the Website is concluded for a fixed period and is terminated at the moment of adding the opinion.
6. Statements should be written in a transparent and understandable manner, and they must not violate applicable legal regulations, including the rights of third parties – in particular, they must not be defamatory, violate personal rights or constitute an act of unfair competition. The posted statements are distributed on the Service's websites.
7. By posting a statement, the Client consents to the free use of this statement and its publication by the Service Provider, as well as to the adaptation of works within the meaning of the Copyright and Related Rights Act (Journal of Laws 1994 No. 24 item 83).
8. The Service Provider has the right to organize occasional competitions and promotions, the terms of which will be provided on the Service's websites each time. Promotions on the Service cannot be combined, unless the Terms and Conditions of a given promotion provide otherwise.
9. The condition for placing an Order is to have an active e-mail account.
10. The Service Provider enables placing Orders:
- by phone at +48 453 381 702
– electronically to the address zamowienia@ zupymocy.pl, 7 days a week, 24 hours a day,
– via the Order form available on the Website 7 days a week, 24 hours a day
11. The Client indicates the Product offered by the Service Provider on the Website, specifying the type of treatment or Product. In addition to providing the above data, the Client also provides data necessary to complete the Order, including personal data and delivery address.
12. In the event of placing an Order by telephone or by sending an electronic message, the Customer should provide in the content of the electronic message addressed to the Service Provider or by telephone the name of the Product or Goods from among the Goods or Products available on the Service website and its quantity, indicate the method of delivery and form of payment from among the methods of delivery and payment provided on the Service website and provide the data required to complete the Order, in particular: name and surname, place of residence and e-mail address.
13. Information about the Order referred to in paragraph above is provided each time by the Service Provider by means of an electronic message together with information that placing an order entails the obligation to pay for the ordered Product or Goods. Each time an Order is placed, the Service Provider sends the Customer a confirmation of the terms of the placed Order by phone or e-mail.
14. In connection with your order, we will communicate by email and telephone.
4. Deadlines and payment methods
4.1. Delivery is carried out by courier companies acting on behalf of the Service Provider.
4.2. Orders will be shipped within one (1) to a maximum of three (3) business days from the date of full payment for the Order by the Customer.
Orders placed from Thursday to Sunday will be processed on Monday.
If the data provided in the order is incomplete, untrue or unclear in any other way, the Seller reserves the right to suspend the execution of the order until the correct data is provided.
The possibility of delivery to the address indicated by the Customer when placing the Order is confirmed by the Service Provider when accepting the Order for execution. The Customer is informed each time about the impossibility of delivery to the given address.
4.3. The cost of delivery, in the case of courier shipments, is added to orders below PLN 300 and the amount is indicated after placing the Order.
4.4. In the event of factors beyond the control of the Service Provider (e.g. weather conditions, decisions of state services, etc.) that make delivery difficult or impossible, the Service Provider shall not be liable for failure to deliver the Products to the Customer.
4.5. The Seller reserves the right to modify the product delivery schedule. In such a situation, the Seller undertakes to inform the Customer electronically (or by phone) in time to allow for any modification of the Delivery schedule in the Order.
4.6. The Seller reserves the right to suspend the order during the holiday season. The Seller will inform the Customer in advance about such a suspension.
4.7. The Seller reserves that if, for reasons beyond its control, the execution of the order is impossible within the time specified by the Customer, it will establish a new order execution date with the Customer.
4.8. In the event of a change that affects the value of the order (e.g.: changing the delivery address to an address outside the free delivery zone, changing the type of diet to a diet with a higher price, cancelling the diet during its duration resulting in the loss of the right to a discount), the customer is obliged to settle the amount due for the change.
4.9. The Seller provides the following forms of payment for Products:
- traditional bank transfer
- fast online transfer
- card payment
- cash payment to the delivering courier
4.10. In the event that the changes made by the Customer result in an "overpayment" in relation to the original order - the Customer has the option of choosing: the possibility of refunding the resulting overpayment or the possibility of settling the overpayment with the next order. In the case of a refund, a statement from the customer is required requesting a refund with the bank account number appropriate for making the refund. The statement should be submitted in writing or electronically.
4.11. The order must be completed within 6 months from the date it was placed and paid for.
5. Contact with the Seller
5.1. The basic form of ongoing remote communication with the Seller is electronic mail (e-mail: biuro@ zupymocy.pl, orders@ zupymocy.pl), by telephone using the contact numbers provided on the Website and by traditional mail (ul. Bobrowiecka 10 u-4, 00-728 Warsaw)
6. Complaints and returns
6.1. The Seller undertakes to deliver the Goods or Product free from defects.
6.2. A complaint should be submitted no later than within 3 calendar days of the occurrence of the event justifying the complaint.
Complaints should be sent to the registered office address: ul. Bobrowiecka 10 u-4
00-728 Warsaw, or report to the address reklamacje@ zupymocy.pl
In order to consider the complaint, the Customer should send documentation explaining the reason for the complaint about the Goods or Product, attaching proof of purchase. Send the documentation to the address reklamacje@ zupymocy.pl - please attach photos of the Goods/Product being complained about. In the complaint, the Customer should provide their name and surname, correspondence address, type and description of the problem.
6.3. Complaints are dealt with immediately, but no later than within 14 days from the date of receipt of the complaint Goods or Product.
6.4. The customer is entitled to return an unfulfilled (in whole or in part) order. Refunds are possible up to 30 days after placing the order.
6.5. The consumer has the right to withdraw from the contract within 14 days without giving any reason. The period for withdrawal from the contract expires after 14 days from the day on which the consumer came into possession of the item.
If there are any deficiencies in the complaint, the Service Provider will request the Customer to supplement it to the extent necessary immediately, but no later than within 7 days from the date of receipt of the request by the Customer.
7. Extrajudicial methods of resolving complaints and pursuing claims
A Customer who is a Consumer has, among others, the following options for using out-of-court methods of handling complaints and pursuing claims:
7.1. is entitled to refer to the permanent consumer arbitration court operating at the Trade Inspection with a request to resolve the dispute arising from the concluded Agreement;
7.2. is entitled to request the provincial inspector of the Trade Inspection to initiate mediation proceedings to amicably resolve the dispute between the Customer and the Service Provider;
7.3. may obtain free assistance in resolving a dispute between the Customer and the Service Provider, also using the free assistance of the district (municipal) consumer advocate or a social organization whose statutory tasks include consumer protection (including the Consumer Federation, the Association of Polish Consumers). Advice is provided by the Consumer Federation on the free consumer hotline number 800 007 707 and by the Association of Polish Consumers at the email address porad@dlakonsumentow.pl;
7.4. file your complaint via the EU ODR online platform, available at: http://ec.europa.eu/consumers/odr/
8. Final provisions
1. The Seller reserves the right to make changes to the Regulations for important reasons, i.e.: changes in legal regulations; changes in the method of delivery or payment; adding new Services - to the extent that these changes affect the implementation of the provisions of these Regulations and adding new methods of payment
2. The Service Provider collects and processes personal data provided by Customers in accordance with applicable legal provisions and the Privacy Policy.
2. All rights to the Service, including proprietary copyrights, intellectual property rights to its name, internet domain, website of the Service, as well as forms and logos belong to the Service Provider, and they may be used only in the manner specified and in accordance with the Regulations.
3. Any disputes arising between the Service Provider and the Customer who is a Consumer shall be referred to the competent courts in accordance with the provisions of the relevant provisions of the Code of Civil Procedure.
4. Any disputes arising between the Service Provider and the Customer who is an Entrepreneur shall be settled by a court with jurisdiction over the seat of the Service Provider.
5. In matters not regulated in these Regulations, the provisions of the Civil Code, the provisions of the Act on the provision of services by electronic means, the provisions of the Consumer Rights Act and other relevant provisions of Polish law shall apply.
