Regulations of the online store
These Terms and Conditions contain the operating rules for the www.zupymocy.pl store. Here you will find, in particular, information about the rules for placing orders, the offer, the right to withdraw from the contract, and liability for non-conformity of goods with the contract.
§1
Definitions
Shop – online shop located at https://zupymocy.pl/ ;
Seller - MŁM Spółka Cywilna with its registered office in Warsaw (ul. Bobrowiecka 10, lok. U-4, 00-728 Warsaw), entered into the Central Register of Information on Business Activity under the Tax Identification Number (NIP): 1132959987, National Business Registry Number (REGON): 369205650, telephone number: +48 453 381 702, e-mail address: biuro@zupymocy.pl or sklepu zmienisz@zupymocy.pl , run by the partners:
1) Michał Marcinkiewicz, running a business under the name MŁM SC, partner in a civil partnership , entered into the Central Register of Information on Business Activity under the Tax Identification Number (NIP): 1132617620, National Business Registry Number (REGON): 369167926,
2) Mateusz Krasowski running a business under the name A) MIKRON Mateusz Krasowski B) MŁM Mateusz Krasowski, partner in a civil partnership , entered into the Central Register of Information on Business Activity under the Tax Identification Number (NIP):
1132617488, REGON: 140993194;
Customer – a natural person, a legal person or an organizational unit that is not a legal person, to which special provisions grant legal capacity, placing an order within the Store and making purchases through the Store;
Consumer – a natural person concluding a contract with the Seller, the subject of which is not directly related to his or her business or professional activity;
Entrepreneur with consumer rights - a natural person running a sole proprietorship concluding a contract directly related to his/her business activity, if the content of this contract indicates that it is not of a professional nature for him/her;
Customer Panel – a field containing data on transactions carried out and an instrument used to execute orders placed by the Customer.
Sales Agreement - a contract for the sale of Goods concluded between the Seller and the Customer via the Store;
Goods – a physical item or service that is the subject of sale in the Store,
Seller's details – Seller's contact details, MŁM Civil Partnership ul. Bobrowiecka 10, room U-4, 00-728 Warsaw, telephone number: +48 453 381 702, e-mail address: biuro@zupymocy.pl or sklepu@zupymocy.pl ;
User – Customer or recipient of services provided by the Seller.
§2
Introductory provisions
1. These regulations define the rules for using the Store and the rules and procedure for concluding distance sales contracts via the Store.
2. The Regulations are available continuously on the Store's website in a way that allows their downloading, reproduction and recording of their content by printing or saving on a medium at any time.
3. Making purchases in the Store requires access to a computer or mobile device with internet access, a standard operating system, a web browser that supports JavaScript and necessary cookies, and email. Furthermore, completing the ordering process requires providing the data necessary to complete the order.
4. In the event of announcing a price reduction for goods, the Seller shall inform about the lowest price from the period of 30 days before the price reduction, in accordance with Article 4, paragraph 2 of the Act of 9 May 2014 on information on prices of goods and services.
5. The specificity of each Product and its characteristic features can be found in the Product descriptions in the Store.
6. Sending illegal content via forms is prohibited.
§3
Making purchases in the Store
1. The Customer may make purchases in the Store after logging in to the customer account or without registration.
2. The Seller provides the Customer with access to the Customer Panel via the Store.
and. declares that he has read the Store Regulations;
ii. provides the e-mail address provided by him/her;
iii. enters the access code sent to the e-mail address provided by the Customer in the field provided for this purpose.
4. After logging in, the Customer has access to the Customer Panel.
5. Regardless of the possibility of placing an Order via the Store, the Customer may also conclude a sales agreement with the Seller using other communication channels, i.e.:
6. a) by phone: +48 453 381 702 during the following hours: 10 a.m. - 5 p.m.
b) electronically via the Seller's e-mail address zamowienia@zupymocy.pl , 7 days a week, 24 hours a day.
7. In connection with the placed order, regardless of the method of its placement, the Seller will contact the Customer via e-mail and, if the Customer provides a telephone number, also by telephone.
8. The gross price of goods, including VAT , is listed on the Store's website. Prices do not include delivery costs, which are indicated each time during the ordering process.
9. Information about the goods provided on the Store's website, in particular their descriptions, technical and functional parameters and prices, constitute an invitation to conclude a contract, within the meaning of Article 71 of the Civil Code.
10. After selecting the Product, the Customer should follow the instructions displayed on the Store's website to complete the purchase. If they have a discount code, they can enter it in the shopping cart or during the ordering process. The Customer can then calculate the cart costs and proceed to payment.
11. To place an order, the Customer must provide data marked as mandatory in the forms. Until the Customer clicks the "Complete Order" button, they can modify the order or the data provided.
12. In order to finalize the order, the Customer must place the order by clicking the " Pay now " button. ” on the order summary page. To place an order, you must first add items to your cart, complete your details, and provide the required consents, including acceptance of the terms and conditions.
13. After placing an Order, the Seller immediately confirms its receipt and simultaneously accepts the Order for processing. Confirmation of receipt of the Order and its acceptance for processing occurs by sending an appropriate email to the Customer at the email address provided by the Customer when placing the Order. The email message contains, at a minimum, the Seller's statement of receipt of the Order and its acceptance for processing, as well as confirmation of the conclusion of the Sales Agreement. Upon receipt of the above email by the Customer, a Sales Agreement is concluded between the Customer and the Seller.
14. Depending on the goods ordered, a contract may be concluded between the Customer and the Seller:
and) in the case of physical goods – sales contract,
b) in the case of services – a service contract,
15. The content of the concluded Sales Agreement is recorded, secured, and made available to the Customer by publishing these Terms and Conditions on the Online Store website and sending the Customer an email. The content of the Sales Agreement is additionally recorded and secured in the Seller's Online Store IT system.
16. The Seller reserves the right to suspend order processing if there are reasonable doubts as to the accuracy and reliability of the information provided by the Customer in the registration form. In such a situation, the Store will contact the Customer immediately.
§4
Delivery and payment
1. Delivery of the Goods is available within the territory of the Republic of Poland.
2. Client has down choice delivery methods indicated in the ordering process, i.e.:
1) Courier delivery
and) to the indicated address,
b) to the collection point.
3. Delivery of Goods to the Customer is subject to a fee if the Goods require physical shipment, unless the sales agreement provides otherwise. The costs of delivering the Goods (including transportation, delivery, and postal fees) are indicated to the Customer on the Online Store's website in the shipping information tab and during the Order process, including when the Customer expresses their intention to be bound by the Sales Agreement. In justified cases, the Store may send several separate shipments within a single order at no additional cost to the Customer.
4. For orders worth PLN 180.00 or more, courier delivery is free of charge.
5. Orders placed from Thursday to Sunday are processed on Monday.
6. The delivery time for Goods to the Customer is up to 3 business days, unless a different time is specified in the description of the Goods or when placing the Order. If the ordered Goods have different delivery times, the time specified for the Goods with the longest delivery time will apply.
7. The Seller reserves the right to introduce breaks in the execution of orders (e.g. during holiday periods), of which the Customer will be informed 7 days before such break by posting appropriate information on the Store's home page, indicating the specific dates of the break.
8. The Seller reserves the right to withdraw from the contract if, for reasons beyond its control, it proves impossible to fulfill the order within the time specified by the Customer, it will immediately inform the Customer and propose a new completion date. If the new deadline is not accepted, the Consumer has the right to withdraw from the contract, and the Seller will immediately refund all payments made by the Customer.
9. The Store accepts payment methods available during the ordering process, including in particular traditional transfers and electronic payments.
10. The Seller provides the Customer with the following payment methods under the Sales Agreement:
1) Payment in cash on delivery,
2) Payment by transfer to the Seller's bank account,
3) Payment by Visa or MasterCard,
4) Electronic payments via the tPay payment gateway operated by Krajowy Integrator Płatności, a joint-stock company with its registered office in Poznań (61-894), at 3 Władysława Andersa Street, entered into the Register of Entrepreneurs of the National Court Register under the KRS number: 0000412357, NIP: 7773061579, REGON: 300878437. The tPay regulations are available at: https://tpay.com/user/assets/files_for_download/regulamin.pdf
11. If the Customer chooses to pay by bank transfer or electronic payment, the Customer is obligated to make payment within 5 business days of concluding the Sales Agreement. After this time, the order may be canceled.
12. In the event of a change to an already placed order that affects its value (e.g. changing the delivery address to an address outside the free delivery zone, changing the diet type to a diet with a higher price, cancelling the diet during its duration resulting in the loss of the right to a discount), the Customer is obliged to settle the difference resulting from such a change.
13. If changes made by the Customer to an order already placed result in an overpayment compared to the value of the original order, the Seller will inform the Customer of the amount. The Customer has the right to choose between (i) a refund of the overpayment, or (ii) applying the overpayment towards a subsequent order.
14. If you choose to refund your funds, you must submit a statement specifying the bank account number for the refund. The statement can be submitted in writing to the following address: ul. Bobrowiecka 10, unit U-4, 00-728 Warsaw, or electronically to the following email address: zamówienia@zupymocy.pl
15. The refund will be made immediately, no later than 14 days from the date of receipt of the declaration.
16. The customer consents to the sending of invoices in electronic form.
17. The term Consumer also means an entrepreneur with consumer rights.
Non-conformity of the goods with the contract; complaints
1. The basis and scope of the Seller's liability towards the Customer if the Goods sold have a defect are defined by generally applicable legal provisions, in particular the Consumer Rights Act.
2. The Seller hereby informs the entrepreneur of the legal liability for the performance of the goods in accordance with the contract. The consumer has the right to exercise the warranty, if one has been granted.
3. Before submitting a complaint and sending the Goods to the Seller, the Customer is requested to contact the following telephone number: +48 453 381 702 or by e-mail biuro@zupymocy.pl with the Seller in order to speed up the complaint procedure and resolve the problem.
4. The correspondence address for complaints and the address for returning goods is:
Bobrowiecka Street 10 u-4, 00-728 Warsaw.
6. The goods are in conformity with the contract if, in particular, their description, type, quantity, quality, completeness and functionality are in conformity with the contract, and in the case of goods with digital elements – also their compatibility, interoperability and availability of updates, as well as their suitability for the specific purpose for which they are required by the consumer, about which the consumer informed the Seller at the latest at the time of conclusion of the contract and which the Seller accepted.
7. If the goods do not conform to the contract, the consumer may demand that they be repaired or replaced.
8. The Seller may replace the goods if the consumer requests a repair, or the Seller may repair the goods if the consumer requests a replacement, if bringing the goods into conformity with the contract in the manner chosen by the consumer is impossible or would require excessive costs for the trader. If repair and replacement are impossible or would require excessive costs for the trader, the trader may refuse to bring the goods into conformity with the contract.
9. The Seller will repair or replace the goods within a reasonable time from the time the consumer notifies them of the lack of conformity, and without undue inconvenience to the consumer, taking into account the nature of the goods and the purpose for which the consumer purchased them. The costs of repair or replacement, including, in particular, postage, shipping, labor, and materials, are borne by the Seller.
10. The consumer provides the Seller with goods subject to repair or replacement. The Seller collects the goods from the consumer at its own expense. The consumer is not obligated to pay for normal use of the goods that are subsequently replaced.
11. In cases specified in the Consumer Rights Act, the consumer may submit a declaration of price reduction or withdrawal from the contract. This applies in particular to situations where the Seller has refused to bring the goods into conformity with the contract or has failed to bring the goods into conformity with the contract.
12. The Seller shall refund to the consumer the amounts due as a result of exercising the right to reduce the price immediately, no later than within 14 days from the date of receipt of the consumer's declaration of price reduction.
13. In the event of withdrawal from the contract, the consumer must immediately return the goods to the Seller at the Seller's expense. The Seller will refund the consumer the purchase price immediately, no later than 14 days from the date of receipt of the goods or proof of their return.
14. The consumer may not withdraw from the contract if the lack of conformity of the goods with the contract is immaterial. It is presumed that the lack of conformity of the goods with the contract is material.
15. The entrepreneur is liable for any lack of conformity of the goods with the contract existing at the time of delivery and discovered within two years of that time, unless the expiry date of the goods, specified by the entrepreneur, its legal predecessors or persons acting on their behalf, is longer, subject to paragraph 16.
16. In the case of food products, if the expiration or shelf life is less than two years, the Seller's liability expires on the date of expiry of that period. However, if the period exceeds two years, the Seller's liability is extended until that date.
17. It is presumed that any lack of conformity of the goods with the contract that becomes apparent within two years of delivery of the goods existed at the time of delivery, unless it is proven otherwise or this presumption cannot be reconciled with the nature of the goods or the nature of the lack of conformity of the goods with the contract .
18. The Seller is obliged to respond to the consumer's complaint within 14 days of receiving it.
19. If a warranty has been granted for the goods, information about it and its content will be included in the description of the goods in the Store.
20. The rights arising from the non-conformity of the goods with the contract are granted to the consumer and the entrepreneur as consumers.
§6
Right to withdraw from the contract
1. You have the right to withdraw from this contract without giving any reason within 14 days of taking possession of the purchased items. The withdrawal period expires 14 days from the date on which you or a third party other than the carrier and indicated by you came into possession of the items.
2. To exercise the right of withdrawal, you must inform the Seller of your decision to withdraw from this contract by means of an unequivocal statement (e.g. by completing the withdrawal form attached as Annex 1 or by sending a letter by post or e-mail).
3. You may use the model withdrawal form, but it is not obligatory. To meet the withdrawal deadline, it is sufficient to send your information regarding exercising your right to withdraw from the contract before the withdrawal deadline expires.
4. If you withdraw from this contract, we will reimburse to you all payments received from you, including the costs of delivery of the goods (with the exception of the additional costs resulting from your choice of a type of delivery other than the least expensive standard delivery offered by us), immediately and in any event no later than 14 days from the day on which we are informed about your decision to exercise the right to withdraw from this contract.
5. The Seller will refund the payment using the same means of payment that you used in the initial transaction, unless you have expressly agreed otherwise; in any case, you will not incur any fees as a result of this refund.
6. The seller may withhold reimbursement until he receives the goods or until he provides us with proof of having sent them back, whichever comes first.
7. Goods should be returned to the following address: ul. Bobrowiecka 10 u-4, 00-728 Warsaw.
8. Please return or hand over the goods to us immediately, and in any event no later than 14 days from the date on which you informed the Seller of your withdrawal from this contract. The deadline is met if you return the goods before the expiry of the 14-day period.
9. You will only have to bear the direct costs of returning the items.
10. You are responsible for any reduction in the value of the item resulting from its use in a manner other than necessary to establish the nature, characteristics and functioning of the item.
11. Pursuant to Article 38 of the Consumer Rights Act, the right to withdraw from the Sales Agreement does not apply to the Consumer in relation to, among others, the following contracts:
1) where the subject of the service is a good that spoils quickly or has a short shelf life;
2) in which the subject of the provision is goods delivered in a sealed package which cannot be returned after opening the package for health protection or hygiene reasons if the package was opened after delivery;
12. The right to withdraw from a distance contract does not apply to any entity other than a Consumer or an Entrepreneur with consumer rights.
§7
Providing services electronically
1. The Seller takes steps to ensure the proper operation of the Store, to the extent resulting from the current technical knowledge, and undertakes to remove any irregularities reported by Customers using the Seller's Data within a reasonable time.
2. Free services provided electronically by the Seller include:
and) the ability to set up a customer panel in the Store,
b) the possibility of concluding a contract with the Seller electronically,
c) the possibility of receiving a newsletter (if the newsletter subscription is enabled on the Store's website).
3. The Customer may at any time delete the account in the customer panel or send a deletion request to the Store's e-mail address.
4. The customer account stores information regarding customer data and placed orders. If the account is deleted, the Seller will store information about placed orders until the statute of limitations for potential claims arising from a specific legal relationship expires or for the entire duration of the Store's operation – unless the Customer objects to the storage of this information and the Seller has no overriding legitimate interest in storing it.
5. Newsletter subscriptions can be made by submitting a completed newsletter subscription form or by selecting consent during the ordering process. If the newsletter subscription is successful, the Seller provides an electronic service consisting of sending the Customer emails containing information about the Seller's products, promotions, and services. The Customer may unsubscribe from the newsletter at any time by clicking the unsubscribe button included in the email or by sending a cancellation request to the Store's email address.
6. If you wish to file a complaint, the Customer should provide his/her name and surname, correspondence address, type and date of occurrence of the irregularity related to the operation of the store.
7. Seller undertakes to review any complaint regarding the Store's operation within 14 days. The Customer is asked to send the complaint to the Seller's email address.
8. The content contained in the newsletter is subject to copyright protection. It is prohibited copying, recording, disseminating them without the consent of the Seller.
9. The consumer may withdraw from the contract for the supply of digital content within 14 days
days from its conclusion, without giving any reason, by providing information to the Seller.
Regardless of this, the user may at any time make a declaration of
resignation from the services provided.
§8
Provisions regarding entrepreneurs
1. The provisions of this paragraph apply to customers who are entrepreneurs.
2. The parties completely exclude liability under warranty for defects.
3. The Seller may terminate the agreement for the provision of electronic services regarding the maintenance of the Customer's account with immediate effect and without specifying the reason. This does not give rise to any claims against the Seller in this respect.
4. The Seller has the right to withdraw from the contract without giving any reason within 14 days of its conclusion by sending the entrepreneur an appropriate declaration. This does not give rise to any claims against the Seller in this respect.
5. The Customer is obligated to inspect the shipment within the time and manner appropriate for the given type of shipment and should immediately take steps to determine the carrier's liability. The Seller is not liable for any loss, depletion, or damage to the Goods, or for any delay in shipment occurring between acceptance and delivery to the Seller.
6. The seller has the right to limit the available payment methods and require the entrepreneur to make an advance payment in whole or in part.
7. The Seller's total liability to the entrepreneur for the Seller's failure to perform or improper performance of the contract is limited to the price paid for the Goods and delivery costs. The Seller is not liable to the entrepreneur for lost profits.
8. The court having jurisdiction to settle any disputes between the Seller and the entrepreneur is the court having jurisdiction over the Seller's registered office.
9. The provisions of this paragraph are not intended to limit the entrepreneur's rights to the consumer rights to which he is entitled under generally applicable provisions.
§9
Opinions
1. When presenting consumer reviews, the Seller verifies opinions about services and goods and implements appropriate solutions to assess their authenticity. Once posted, the review is verified by a store employee. If there are any doubts about the authenticity of the review, these are clarified based on the submitted proof of purchase of the specific service. If it turns out that the data contained in the review and obtained during the clarification cannot be linked to the order that was the subject of the review, the review is deleted.
2. We publish all opinions (both positive and negative) and do not interfere with their content, nor do we offer additional benefits related to leaving or withdrawing an opinion.
3. For the above reasons, we can assure you that the opinions available on the Store website are verified and authentic and reflect actual shopping experiences.
4. Reviews of the Store may be posted on third-party websites. The policies of these third-party websites apply to assessing the credibility and authenticity of the reviews. The Store makes every effort to ensure that reviews are always credible and authentic.
§10 User Content
1. User Content is the following posted independently or via the Store by each User:
1) opinions or comments about the store or products,
2) additional information not required when placing an order, contained in the customer's account, posted independently or via the Store.
2. The User may not publish content that constitutes illegal content within the meaning of the Digital Services Act (DSA) or is otherwise contrary to the law, these Terms and Conditions or good practice, in particular:
1) content used to commit an offense or crime,
2) content that infringes personal rights or copyrights,
3) spam content,
4) content used to conduct unfair competitive activities, including unauthorized marketing activities,
5) content that is inconsistent with the subject matter of the website to which it relates.
3. We may verify, block and remove illegal content while maintaining objectivity and due diligence.
4. Reporting illegal content should include:
1) a sufficiently substantiated explanation of why the person or entity in question alleges that the relevant information constitutes illegal content,
2) indication, where possible, of the electronic location of the information, such as the URL and additional information enabling the identification of illegal content,
3) name and surname or name and e-mail address of the person or entity submitting the report - except for reports concerning information deemed to be related to one of the offences referred to in Articles 3 to 7 of Directive 2011/93/EU;
4) a statement confirming the good faith belief of the person or entity making the report that the information and allegations contained therein are accurate and complete.
5. If, as a result of verification undertaken on our own initiative or following a report, we determine that certain content is illegal, we may decide to block or remove it.
6. Both the User who reported the content and disagrees with our decision and the User whose content we found to be illegal have the right to appeal the content decision through the contact point indicated in Section 13 below. The appeal should include their name, contact information, and the reason for requesting a change in the decision.
7. Once you submit your appeal, we will promptly acknowledge receipt and review it within 14 days. Appeals will not be processed through automated means. We will provide a justification for our decision in accordance with all requirements under the Digital Services Act.
8. You have the right to appeal content decisions through the contact point indicated in Section 13 below. Your appeal should include your name, contact information, and the reason for your request to change the decision.
9. In the event of gross non-compliance with the provisions of this section and publishing illegal content, we may decide to temporarily block (suspend) or delete the account, as well as to limit the functionality of the account.
10. Any decision regarding a user's account is subject to compliance with the principles of objectivity and due diligence. Such a decision may be appealed, but it will not be processed automatically. The appeal will be reviewed within 14 days, and the user will be immediately informed of the outcome.
11. We are not responsible for any User Content if:
1) we have no actual knowledge of illegal activity or illegal content and, in relation to claims for damages, we have no knowledge of facts or circumstances that clearly indicate illegal activity or illegal content;
2) We will take appropriate action immediately to remove or disable access to illegal content upon receipt of such knowledge or information.
12. If we have any information that gives rise to a suspicion that a criminal offence which threatens the life or safety of a person or persons has been, is being or may be committed, we will immediately inform the law enforcement or judicial authorities of the Member State or Member States concerned of our suspicion and provide all available information on the matter.
13. We have established a point of contact to help us fulfil our obligations under the Digital Services Act (DSA) and through which relevant authorities and Users can communicate with us: biuro@zupymocy.pl Using the provided e-mail address, it is possible, in particular, to report content that the User considers illegal .
14. None of the above provisions are intended to limit the User's rights and should not be interpreted as such .
§11
Personal data protection
1. The administrator of Customers' personal data collected via the Online Store is the Seller.
2. The principles of processing personal data of their recipients and the Customer's rights are included in the Store's Privacy Policy.
§12
Final provisions
1. All rights to the Store and the goods offered, including intellectual property rights, property rights, and personal copyrights, belong to the Seller. Without the Seller's consent, it is not possible to reproduce or modify the content offered by the Seller.
2. The Seller reserves the right to amend these Terms and Conditions for important reasons, such as changes to the offer or changes in legal regulations. The new Terms and Conditions come into effect on the date of publication. Registered Users will be notified of the changes via email.
3. The Seller reserves the right to change the prices of goods and promotions without prejudice to contracts concluded before these changes.
4. In matters not regulated in these Regulations, the generally applicable provisions of Polish law shall apply.
5. None of the provisions of the Regulations are intended to limit the rights of a consumer or entrepreneur guaranteed by the Consumer Rights Act and other applicable legal acts.
6. In the event of a dispute arising out of the concluded sales agreement, the parties will endeavor to resolve the matter amicably.
7. Consumers have the option of using out-of-court complaint and redress procedures. For example, consumers can:
1) to apply to a permanent consumer arbitration court for resolution of the dispute,
2) submitting a request to the provincial inspector of the Trade Inspection to initiate mediation proceedings to resolve the dispute amicably,
3) using the assistance of a district (municipal) consumer rights advocate or a social organization whose statutory tasks include consumer protection.
8. More detailed information can be found at: https://polubowne.uokik.gov.pl/ .
Template for a declaration regarding a complaint and a declaration of withdrawal from the contract – using the templates below is not mandatory, but only recommended.
ANNEX No. 1
TO THE ONLINE STORE REGULATIONS
Place______, date_______
Name_______, surname_______
Consumer address___________
Order No._____________
Down
MŁM sc with its registered office in Warsaw
Bobrowiecka Street 10, room U-4,
00-728 Warsaw
DECLARATION OF WITHDRAWAL FROM THE CONTRACT
CONCLUDED AT A DISTANCE
I declare that, in accordance with Article 27 of the Act of 30 May 2014 on consumer rights, I am withdrawing from the contract no. ..................., concluded on ..................., regarding the purchase of the goods ……………………………………………
I am asking for a refund of the amount of ……………… to the bank account number:
……………………………………………………………………………………………………………
…………………...............................
consumer signature
ANNEX 2
TO THE ONLINE STORE REGULATIONS
Place______, date_______
Name_______, surname_______
Consumer address___________
Order No._____________
Down
MŁM sc with its registered office in Warsaw
Bobrowiecka Street 10, room U-4,
00-728 Warsaw
PRODUCT COMPLAINT FORM
I hereby notify that the goods purchased by me on ……………. are inconsistent with the contract (defective). The defect is ……………………………………………………………….
………………………………………………………………………………………………………………………………………………….
Order number (available after logging in or in the order confirmation email) …………………………………………………………………………………………………………………………………………
The defect was discovered on ……………………….. Due to the above, pursuant to the Act of 30 May 2014 on consumer rights:
• I request a free repair of the goods
• I request the exchange of the goods for a new one
In cases specified in the regulations:
• I hereby declare that the price of the goods will be reduced by the amount of ……….. (in words: ………) PLN,
• I hereby submit a declaration of withdrawal from the contract
I am asking for a refund of the given amount to the account ………………………………………………………………………
/by postal order to my address ……………………………………………………....
…………………...............................
consumer signature
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